Our privacy policy and use of cookies

We take our responsibility to protect your personal details very seriously. This policy explains how we collect, manage, use and protect your data. If you would like more information or would like to change the way we communicate with you, please contact us via:

  • Email: info@bookaid.org
  • Phone: 020 7733 3577
  • Post: Lesley Rawlinson, Fundraising Administrator, Book Aid International, 39-41 Coldharbour Lane, London SE5 9NR

Your personal data is protected by UK legislation, specifically the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) 2003.

What information does Book Aid International collect about me?

Personal information is collected directly from you when you interact with Book Aid International, for example by subscribing to our e-newsletter or making a donation. Information may be collected online, on paper or over the telephone.

The information we collect will typically include your name, postal and email addresses, your phone number and your bank details if you are supporting us financially. We may also receive information about you from other sources as explained below.

How is my personal information used?

We collect this information in order to process your requests and keep in touch with you about Book Aid International’s work. Examples include:

  • To process donations and Gift Aid transactions
  • To send fundraising appeals
  • To record any contact we have with you to help us provide you with the most appropriate communications
  • To check that your communications preferences are up to date
  • To ensure that the content from our website is presented effectively for you and your computer
  • From time to time we may use external data sources to increase or enhance the information we hold about you. Further details can be found in the section below.

How do you work with third parties in processing personal data?

Certain third party organisations collect data on our behalf as well as for their own use. We may receive your personal details from third party organisations for our marketing purposes where you have consented for this information to be shared.

Third party organisations we currently receive data from are Giveacar, JustGiving, Virgin Money Giving and Care2. These organisations have their own data protection and privacy policies which you should be aware of before signing up.

We may also use other companies to provide services and process your personal data on our behalf including delivering post, sending emails, making telephone calls and processing credit card payments. We will only provide those companies with the information they need to deliver the specific service and ensure that your data is treated with respect and integrity.

We may also disclose or use personal information if required to do so by law and may use external data for the purposes of fraud prevention, for example to comply with money laundering regulations or otherwise to protect the rights, property or safety of individuals.

Your information may be used to ensure that Book Aid International complies with the Fundraising Regulator’s Code of Fundraising Practice which states that we must assess and manage risks to our work and reputation through certain levels of donation. More details can be found at www.fundraisingregulator.org.uk.

We may make use of profiling methods to produce relevant communications and provide a better experience for our supporters. Profiling can help us to target our resources more effectively through gaining an insight into the background of our supporters and helping us to build relationships that are appropriate to their interests and capacity to give.

To do this we may use additional external sources of data to increase and enhance the information we hold about you. This may include obtaining details of changes to address and consumption and demographic data generated through the Acorn demographic tool. It may also include information from public registers and other publicly available sources such as Companies House and the internet.

How secure is the information I give you?

Book Aid International follow payment card industry (PCI) security compliance guidelines when processing credit card payments and any personal information transferred between locations will be both encrypted and password protected.

How do I request the personal information you hold about me?

To request the personal information we hold about you, please write to our Fundraising Administrator:

Lesley Rawlinson
Fundraising Administrator
Book Aid International
39-41 Coldharbour Lane

We aim to issue an initial response to all enquiries within 10 working days and a full response within 30 days.

Will my information ever go outside Europe?

Book Aid International is aware that countries outside the European Economic Area have differing approaches to data privacy laws and that enforcement may not be as robust as it is within Europe’s borders.

International organisations we work with who process data have verified their data processing standards at a minimum meet the EU-US Privacy Shield which sets out clear safeguards and transparency responsibilities for US-based organisations processing data from EU citizens.

Policy updates

This policy was last updated in May 2017.

Please note that this policy is subject to change. Please check this website from time to time for the latest version. Further information on our cookies policy can be found below.

Our Use of Cookies

Our website uses ‘cookies’ as most sites do. Cookies are small packets of data that are stored in your web browser.

Cookies help us to identify information such as how many people are using our website and what devices they are using. This allows us to improve our site for the people who use it.

You can choose how your browser handles cookies or turn them off entirely by changing your browser settings. This may affect how you see our website and how well it works for you.

www.aboutcookies.org has useful information on how to manage cookies in your browser.

By using this site you give consent to our use of cookies.